Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and product so we can assist you as quickly as possible.
Returns
Unopened products may be returned within 7 days of delivery, in their original, sealed condition.
Return shipping (customer's responsibility, unless the error is ours)
AED 25
Opened Products
For hygiene reasons, opened fragrances cannot be returned unless the product has a manufacturing defect or was damaged during delivery.
Refunds
Once your return has been received and inspected, approved refunds are processed within 5–7 business days to your original payment method.
Our support team is always happy to help. Please contact us at support@yogure.com and we'll respond as soon as possible.